Our policy grants a window of fourteen days to request a return after receiving an artifact.

To be eligible for a return, the garment must be in the same condition that you received it, unworn or unused, with all tags attached, and contained within its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact the Guardian at info@ilghignonexus.com. Returns must be shipped to the following physical stronghold address: Via Caputiello, 24, Monte Di Procida, NA, 80070, IT.

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to dispatch your package. Artifacts sent back to us without first requesting a return will not be accepted. We watch over the pack, but order must be maintained.

For any questions regarding returns, contact us at any time at info@ilghignonexus.com.

Damages and Issues
Inspect your order upon reception and contact us immediately if the artifact is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of artifacts cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive what you desire is to return the garment received and, once the return is accepted, purchase the new artifact separately.

Fourteen-day cooling-off period for the European Union
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within fourteen days for any reason and without justification. As stated above, your artifact must be in the same condition that you received it, unworn or unused, with all tags attached, and contained within its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than fifteen business days have passed since we approved your return, please contact the Guardian at info@ilghignonexus.com.